Why was my credit card / debit card declined?
There could be a number of reasons why your card was declined. Please use a different card to place the order or please contact us click HERE, if you have additional questions.
Who is MistralPay ? Why do I see MistralPay on my bank statement?
MistralPay is a Payment Service Provider who collects, processes and reports payments on behalf of third parties such as product or service providers. We process payments on behalf of other companies that sell products and services via the internet. ...
Where is my money?
MistralPay processes payments on behalf of companies selling products and services via the Internet. These companies have authorized MistralPay to debit your account in order to purchase a product or service. Please note that it may take up to three ...
How do I get my money back?
If you did not buy anything via the internet or suspect that you are a victim of Identity Theft or Credit Card fraud, please contact your bank to start a withdrawal process. We are not authorized to initiate a withdrawal process or charge back on ...